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I did not receive my account registration email.

Depending on your email application you may need to adjust your "Safe List" settings to allow incoming messages from For more information, please consult the Help documentation guides that are available within your email client.

How can I reset my password?

To reset your password, follow the link to Reset Password page here. On this page, you will enter the email associated with your OneLab REACH account and receive password reset instructions to this email.

How do I search for a course?

On the Training page, you may use the search box to search for specific courses. Once located, you will find the link to the course description page where you can launch a course, as well as the “Add to Favorites” button.

How do I launch a course?

After signing in to your OneLab REACH account, you will be able to click on the "Launch Course" button located on the course page.

What is the preferred web browser?

For optimal performance, we recommend that you use Google Chrome or Microsoft Edge to access the OneLab REACH page and courses.

How do I obtain completion/P.A.C.E.® certificates?

On the course listing, you will find information on the P.A.C.E.® credits associated with the specific course, how many credit hours, etc.

Upon the successful completion of a course, the course will appear in My Learner Hub under "My Courses - Completed". To access your certificate, click "Download Certificate". 

How can I return to a course that I started?

Under My Learner Hub, you will navigate to the “My Courses” section where you are able to view all registered courses.

For courses that have not yet been completed, you will click on the “Resume” button to pick up where you left off in the coursework.

How can I access a course that I have previously taken?

Under My Learner Hub, you will navigate to the “My Courses - Completed” section where you are able to view all completed courses. You can retake the course by clicking the “restart” button. You can also access any course-related job aids and resources that were saved in your Library.

Who should I contact if I have problems or technical issues with a course?

For technical issues, please submit a ticket HERE, or email

Can I access OneLab REACH from my mobile device?

Yes, you can access OneLab REACH on your tablet and mobile devices.

How do I sign up for a OneLab REACH account?

Navigate to Create OneLab REACH Account in the upper right corner of the screen. Create your user profile and accept the OneLab REACH Policies, then complete the demographics survey. Click the “Create New Account” button.

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